Refund Policy
How refunds and cancellations work on eStyle.
Last updated: 1st June 2026
1. Booking is free
eStyle does not charge clients to discover salons or request bookings. You pay the salon directly at the time of service, so there is no platform payment to refund.
2. Cancellations
You can cancel a pending or accepted booking from My Bookings before your appointment at no cost. The slot is immediately released for other clients.
3. Salon-side payments
Any advance, deposit or payment made directly to a salon is governed by that salon's own refund terms. eStyle does not hold or process these payments.
4. Service issues
If you're unhappy with a service, please raise it with the salon first. For unresolved disputes, contact us and we'll help mediate, though final refunds are at the salon's discretion.
5. Promotional offers
Discounts and promotional offers are provided by salons and are subject to their stated validity period and conditions. They carry no cash value and are non-refundable.
6. Contact
For any refund or billing question, email support@omniaiuniverse.com and our team will respond within a few hours.